{"id":87,"date":"2025-03-18T12:29:45","date_gmt":"2025-03-18T12:29:45","guid":{"rendered":"https:\/\/elementor.test-wp.keepgo.com\/index.php\/privacy-policy-2\/"},"modified":"2026-01-24T08:44:27","modified_gmt":"2026-01-24T08:44:27","slug":"politique-confidentialite","status":"publish","type":"page","link":"https:\/\/esim-miio.com\/en\/politique-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

PRIVACY POLICY<\/b><\/h2>\n

1. Introduction<\/b><\/h3>\n

This Privacy Policy applies to the use of our website <\/span>Miio<\/b> (accessible to<\/span> https:\/\/www.esim-miio.com\/<\/b><\/a>) and the eSIM card services we offer.<\/span><\/p>\n

As the website publisher, <\/span>Miio<\/b> is the <\/span>Data Controller<\/b> personal data collected in connection with the sale of our products, in accordance with applicable laws, including the General Data Protection Regulation (GDPR).<\/span><\/p>\n

Our commitment: to guarantee the security, confidentiality and transparency in the processing of your data.<\/span><\/p>\n

2. The Data We Collect and the Purpose<\/b><\/h3>\n

We collect personal data only when necessary to provide you with the service ordered, improve our offering or comply with our legal obligations.<\/span><\/p>\n\n\n\n\n\n\n\n
Data Type<\/span><\/td>\nExamples<\/span><\/td>\nPurpose of the Processing<\/span><\/td>\nLegal Basis (GDPR)<\/span><\/td>\n<\/tr>\n
Identification Data<\/b><\/td>\nName, surname, email address, telephone number.<\/span><\/td>\nManaging your customer account, sending eSIM information and QR code, support communication.<\/span><\/td>\nContract Execution<\/b><\/td>\n<\/tr>\n
Transaction Data<\/b><\/td>\nPurchase history, payment method (not stored), order number.<\/span><\/td>\nOrder processing, invoicing, warranty follow-up.<\/span><\/td>\nContract Execution<\/b><\/td>\n<\/tr>\n
eSIM Technical Data (via our partner)<\/b><\/td>\nDevice IMEI (if required for activation), data usage, network information.<\/span><\/td>\neSIM provisioning, service activation, technical support (diagnostics).<\/span><\/td>\nContract Execution<\/b><\/td>\n<\/tr>\n
Navigation Data<\/b><\/td>\nCookies, IP address, pages viewed, session time.<\/span><\/td>\nWebsite improvement, audience measurement (Google Analytics), targeted advertising (if you accept it via the cookie banner).<\/span><\/td>\nConsent<\/b> (for marketing) or <\/span>Legitimate Interest<\/b> (for safety).<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Export to Sheets<\/span><\/p>\n

3. Sharing Your Data (The Key Point)<\/b><\/h3>\n

We do not sell or rent your personal data to third parties. However, to provide you with the eSIM service, we are required to share certain information with our technical partner.<\/span><\/p>\n

    \n
  • Technical Partner (KeepGo\/Esimba):<\/b> We share your email address, order details, and device technical data (if necessary) with our eSIM provider., <\/span>KeepGo (or Esimba)<\/b>, so that it can provision and activate your data plan. Some of our technical partners may be located outside the European Union. In this case, we ensure that appropriate safeguards are in place to secure your data.<\/span><\/li>\n
  • Payment Services:<\/b> Transactions are handled through a secure provider, which has its own privacy policies.<\/span><\/li>\n
  • Legal Authorities:<\/b> We may be required to share your data if required by law.<\/span><\/li>\n<\/ul>\n

    4. Data Retention<\/b><\/h3>\n

    Your personal data is kept for the time necessary to perform our services, plus the retention periods imposed by law (e.g. 10 years for accounting documents).<\/span><\/p>\n

      \n
    • Customer data retention period:<\/b> 3 years after the last business activity or the expiry of the last package<\/b><\/li>\n<\/ul>\n

      5. Your Rights (In accordance with the GDPR)<\/b><\/h3>\n

      As a user, you have the following rights regarding your data:<\/span><\/p>\n

        \n
      • Right of Access:<\/b> You can request a copy of the data we hold about you.<\/span><\/li>\n
      • The Right to Data Portability:<\/b> The ability to retrieve one's data in a readable format.<\/span><\/li>\n
      • The Right to Complaint:<\/b> Mention that the user can contact the <\/span>CNIL<\/b> (in France) if he believes that his rights are not being respected.<\/span><\/li>\n
      • Right of Rectification:<\/b> You can correct incomplete or inaccurate data.<\/span><\/li>\n
      • Right to Erasure:<\/b> You can request the deletion of your data (subject to legal retention obligations).<\/span><\/li>\n
      • Right to Object:<\/b> You can object to the processing of your data for marketing purposes.<\/span><\/li>\n<\/ul>\n

        To exercise these rights, please contact us at the following address:<\/span> contact@esim-miio.com<\/b> or by mail to our head office:<\/span><\/p>\n

        Miio \u2013 60 rue Fran\u00e7ois 1er \u2013 75008 PARIS<\/span><\/p>","protected":false},"excerpt":{"rendered":"

        POLITIQUE DE CONFIDENTIALIT\u00c9 1. Introduction La pr\u00e9sente Politique de Confidentialit\u00e9 s\u2019applique \u00e0 l\u2019utilisation de notre site internet Miio (accessible \u00e0 https:\/\/www.esim-miio.com\/) et aux services de cartes eSIM que nous proposons. En tant qu’\u00e9diteur du site, Miio est le Responsable du Traitement des donn\u00e9es personnelles collect\u00e9es dans le cadre de la vente de nos produits, conform\u00e9ment […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-87","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t